Sky yahoo emails to a gmail address are not being received?

[Bernie76]

Emails from Sky Yahoo mail to a gmail address are not being received last day or two? Emails to other addresses are working fine?

[caesarome]

Have you tried deleting it from Gmail then setting it up again to see if that kicks it into life ?

[Bernie76]

Perhaps I hadnt explained.  Any Email sent from my Sky Yahoo Email to any gmail address is not being received by the gmail recipient.  Emails to any other addresses work. This is most likley to be gmail is blocking them.

[caesarome]

Are they ending up in Gmail's spam or bin folders ?

[Mark39]

---

@Bernie76 wrote:

Perhaps I hadnt explained.  Any Email sent from my Sky Yahoo Email to any gmail address is not being received by the gmail recipient.  Emails to any other addresses work. This is most likley to be gmail is blocking them.

---

If they're actively rejected by Gmail, you should receive a 'bounce' message informing you of the reason.

[Bernie76]

No bounce message. They just dont arrive at the gmail address.

I have sent on the same PC from another email account which I have (which happens to be a gmail account) and that works fine. So it appears related to the fact its being sent from Sky/Yahoo.

I have checked the filter. It happens sending to any gmail address from Sky/Yahoo.

[Bernie76]

One particular oddity is that emails have 'Customer-Up-Date' <my email address> as the sender and the receiver sees 'Customer-Up-Date' as the sender??

[jayach]

---

@Bernie76 wrote:

One particular oddity is that emails have 'Customer-Up-Date' <my email address> as the sender and the receiver sees 'Customer-Up-Date' as the sender??

---

That sound very odd. Is that what you expect your email address to be?

And how can you say the receiver see that if you say they don't receive it?

Is this only happening on the emails to the Gmail addrees, or all emails?

[Bernie76]

It is very odd! No it isnt my email address.

I know the Customer-Up-Date is in the sender because I sent to a nonGmail address and it appeared there! It ONLY happens on Emails to a gmail address.  There was another oddity generated to the nonGmail address as below:

Anyone understand Russian??

[jayach]

---

@Bernie76 wrote:

Anyone understand Russian??

---

Google translate does, cut and paste it there.

Google Translate

What does you name look like at Settings - More settings - Mailboxes, and select your Sky account. 

If it isn't your name, your account has been compromised, so change your password immediately.

https://skyid.sky.com/resetpassword/email

You can then try correcting whatever the scammers have changed.

[Bernie76]

You are right! In fact they got me to change password and now Emails are headed by AT&TEmail.  They told me on the phone the account has indded been comprised. They want me to pay £300 pound to get a technichian to sort? Sounds very odd/scammish to me.

All my Inbox was empty after the password change also!

Meantime I have received the following Email from the Yahoo account team.

Is this genuine?  Do I do the Verify?

[caesarome]

No, don't click on that link as it isn't from Yahoo.

Your other image can't be shown as it contains your email address.

[Mark39]

@Bernie76 I'd be cautious about what Yahoo has told you (Sky are the best people to speak to for Sky Yahoo Mail support). They may be telling you what you're expecting to hear, in order to get you to part with £300.

Sky don't charge for email support.

[jayach]

---

@Bernie76 wrote:

You are right! In fact they got me to change password and now Emails are headed by AT&TEmail.  They told me on the phone the account has indded been comprised. They want me to pay £300 pound to get a technichian to sort? Sounds very odd/scammish to me.

I don't know who you were speaking to, but they were definately more scammers. They now have your new password, so change it again via here: https://skyid.sky.com/resetpassword/email (if you still can, depending on what info you gave them, they may be able to lock you out of the account completely)

[jayach]

---

@Mark39 wrote:

Sky don't charge for email support.

---

They also don't give much support either, you definately get what you pay for. 🤣