Im not receiving an email from a certain company

[AdamG24]

I have spoke with them they said they have sent it but not getting nothing through 

tried spam

tried logging in direct to yahoo 

[caesarome]

Do you have any filters in your account that could somehow be blocking these emails ?

[AdamG24]

ok how do i check for that please ? 

i have added them also to my contacts with there email 

[caesarome]

You can check this via your online email account at Sky.com:

Go to Settings > More Settings > Filters

[Mark39]

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@AdamG24 wrote:

I have spoke with them they said they have sent it but not getting nothing through 

tried spam

tried logging in direct to yahoo 

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You mean via sky.com? If you're receiving other emails OK, there's  unlikely to be a problem with Sky Yahoo Mail. I've not seen similar problems reported recently. Try your trash folder as well as spam. If you have no luck, it's most likely that either they didn't send it, or they sent it to the wrong email address, or it bounced for some reason.

[AdamG24]

Can you help me where to find the filters please 

and what i should be looking for 

[caesarome]

I have answered that above for you as you need to login in here:

https://skyid.sky.com/signin/email/

And look for anything setup there and if so delete it.

[AdamG24]

 

all i have is this which is next please ? 

[Mark39]

You'll need to 'go to desktop site' in your browser options. Turn your device to landscape mode, and click on the three dots at the top right of the page.

[AdamG24]

Ok will try this later 

when on laptop.  

thanks people 

[jayach]

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@AdamG24 wrote:

when on laptop.  

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That is definately the best way to do it.