Not receiving mails

[Soch]

My yahoo mail was hacked, I have changed my password as soon as realised. My yahoo account is sending but not receiving e-mails can you assist please

[caesarome]

Have you checked that no filters have been set up on it to direct your emails to a different address, you can do this via Settings > More Settings > Mailboxes > Your Sky email addresses > Filters.

If anything is shown there delete it and save the changes.

[Soch]

Thx for the response can't see to follow this path to find filters? Is this via the sky site.

[jayach]

It's via Sky|Yahoo email, https://skyid.sky.com/signin/email. Go to Settings - More settings - Filters..

Also check the other options in case anything else has been changed. 

[Soch]

Thx Jayach, really appreciate the response, I've logged on but I do get the view you get below, I have settings but this does not lead to more settings to access filters (scratches head)

[caesarome]

When you select settings do you not see this:

[jayach]

In case it's not obvious from @caesarome's picture, here it is again:

[Soch]

Thx again no I don't get that page I get this

[caesarome]

What happens if you go back one page on that image you posted ?

[Soch]

Hiya, just goes to my inbox.

really appreciate the help btw 👍

[caesarome]

If you logout and try this link what happens:

https://skyid.sky.com/signin/email/

Do you see settings on the right and if you select that what happens next ?

[Soch]

Same view as screenshot I sent, do you think it's because I'm logging in on IOS?

[caesarome]

It could be, if nobody else can do this I will try via my IOS device later this evening to see what happens.

[jayach]

I don'y have an iOS device, but I suspect it looks different because the browser is in mobile mode. Try seeing if you can find a "desktop" mode.

https://www.browserstack.com/guide/request-desktop-site-on-iphone

[Soch]

I managed to log in on a desktop the view was different and could access more settings filters, there was a filter on which I deleted, hopefully when this synchs it will solve the issue. Will let you know.

thx so so much for all the help you have been awesome 👍