10 Aug 2023 11:44 AM
Hi,
I used to receive these emails up until the 30th June, and have not received one since.
I have added the address to my contacts, and they are not ending up in spam or junk. Other people are receiving emails from this address.
Anybody got any ideas?
10 Aug 2023 11:53 AM
Posted by a Superuser, not a Sky employee. Find out moreHow do you access your emails, do you login here:
https://skyid.sky.com/signin/email/
10 Aug 2023 11:59 AM
Yeah, that is how I access my mail.
10 Aug 2023 12:18 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you checked that no filters have been set up:
Go to Settings > More Settings > Filters and remove anything that you did not setup.
10 Aug 2023 12:19 PM
I have checked this, and no filters are set up.
I have also checked the address is not in the blocked senders list too.
10 Aug 2023 12:23 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you able to supply a different email address with this contact to see if they come through on that one ?
10 Aug 2023 12:26 PM
Not really, as the emails im waiting for are for 2 factor authentication emails to log into an account.
I know other people are able to receive mails from these though, as I have asked them to try.
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