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Discussion topic: Emails going direct into Yahoo Achive folder rather than Inbox

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SimonNJG
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This message was authored by SimonNJG This message was authored by: SimonNJG

Emails going direct into Yahoo Achive folder rather than Inbox

‎05 Jul 2023 01:14 PM

My email account was hacked and now all incoming emails go into Yahoo Archive folder rather than Inbox.  Any ideas?

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caesarome
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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Emails going direct into Yahoo Achive folder rather than Inbox

‎05 Jul 2023 01:23 PM

Posted by a Superuser, not a Sky employee. Find out more

@SimonNJG 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

Then logout and change your password:

https://skyid.sky.com/resetpassword/

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Emails going direct into Yahoo Achive folder rather than Inbox

‎05 Jul 2023 01:23 PM

Posted by a Superuser, not a Sky employee. Find out more

@SimonNJG 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

Then logout and change your password:

https://skyid.sky.com/resetpassword/

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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SimonNJG
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This message was authored by SimonNJG This message was authored by: SimonNJG

Re: Emails going direct into Yahoo Achive folder rather than Inbox

‎05 Jul 2023 01:30 PM

 This message was authored by: caesarome - perfect.  Many thanks - problem sorted.

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