2 step email log in.

[Anita302]

How do I switch off the 2 step email log in

[Mark39]

On the log in screen select "can't sign in with the code" and then enter the recovery code given to when you turned on 2FA. 

[Anita302]

Thank you for your response but I have no code that was sent to me.  Do not recall having one 🤔 

[caesarome]

When you first set up the 2 step authentication the recovery code was sent to you in an email.

[Mark39]

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@Anita302 wrote:

Thank you for your response but I have no code that was sent to me.  Do not recall having one 🤔 

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As @caesarome posted, it was emailed to you. It was also displayed on screen for you to acknowledge before the 2FA set up was completed.

[Anita302]

• Looked through all my emails and no luck finding the 2fa code.
• Need to find another way or contact Sky direct 
• Thanks for your help 😁 

[Mark39]

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@Anita302 wrote:

• Looked through all my emails and no luck finding the 2fa code.
• Need to find another way or contact Sky direct 
• Thanks for your help 😁 

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From previous posts, I'm not sure that Sky will be able to help, I'm afraid. The only alternative I know of, is to use an email app rather than the web version via sky.com