This is a public Sky community forum it's not a customer services forum so you aren't speaking to Sky employees.
.you will need to phone Sky customer services and ask them if there is an update on your account.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
