Will not stay connected to tv

[SKYK7WDW]

Switched to Sky only one month ago. Since switching unable to keep connection. I am having to enter code numerous times. Did not have this problem with previous company and the Sky box is positioned in the same place. I have turned off both tv and sky box which does resolve the problem for a short time but will not stay connected. Please can you resolve this for me as disappointed with product as I didn't have this issue before switching.

[Lisa-P1987]

Hi there @SKYK7WDW , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @SKYK7WDW . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks