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Discussion topic: WiFi / internet dropping and coming back intermittently

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This message was authored by AndrewBrunts This message was authored by: AndrewBrunts

WiFi / internet dropping and coming back intermittently

Since yesterday evening my wifi just keeps disconnecting and then after maybe 20 minutes coming back again for maybe another 20 mins to an hour or so. I have tried resetting, checked all cables etc. it makes no difference and everything appears fine. It has dropped again this morning whilst I'm trying to work from home.  Very poor. 

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AndrewBrunts
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This message was authored by AndrewBrunts This message was authored by: AndrewBrunts

Re: WiFi / internet dropping and coming back intermittently

Forgot to mention above, the "voice" light on the router is amber. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi / internet dropping and coming back intermittently

Posted by a Superuser, not a Sky employee. Find out more

@AndrewBrunts Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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