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Discussion topic: Very Slow Speed and Wifi dropping since one month

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CHARAN23
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Very Slow Speed and Wifi dropping since one month

‎22 Jan 2024 11:16 AM

I am paying for high speed internet and I am getting sub speed of 80 mbps download and 25mbps upload

 

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Very Slow Speed and Wifi dropping since one month

‎22 Jan 2024 11:18 AM

Posted by a Superuser, not a Sky employee. Find out more

@CHARAN23 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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CHARAN23
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This message was authored by CHARAN23 This message was authored by: CHARAN23

Re: Very Slow Speed and Wifi dropping since one month

‎22 Jan 2024 11:55 AM

Status of your broadband and WiFi network
Broadband Connected
WiFi Enabled
WiFi Network Name (SSID) SKY8DSTT
WiFi Network Visible Yes
Current WiFi Channel  (2.4 GHz) Ch 11 @20MHz (5 GHz) Ch 36 @80MHz
WiFi Encryption WPA2-PSK
VoiceConnected
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cookiemonsteruk
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Very Slow Speed and Wifi dropping since one month

‎22 Jan 2024 11:58 AM

Posted by a Superuser, not a Sky employee. Find out more

@CHARAN23 

 

Those aren't the stats.

 

Click maintenance along the top

Sign in with

 

Username    admin

Password      sky or wifi password

 

Click show statistics at the bottom of the page

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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If I get it wrong humour me
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TimmyBGood
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Re: Very Slow Speed and Wifi dropping since one month

‎22 Jan 2024 12:43 PM

Posted by a Superuser, not a Sky employee. Find out more

@CHARAN23 

 

I'd note that 80Mbs in and 20Mbs out is the maximum speed of 'Superfast' broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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