Discussion topic: Slow broadband

This message was authored by: Cumbers · ‎12 Dec 2023

So disappointed with my social tariff speed 37.5. I was told yesterday I cannot upgrade that's the fastest I can get.

This message was authored by: cookiemonsteruk · ‎12 Dec 2023

The nature of the social tariff does restrict your speed to 40Mbps and if higher is available you would move off social tariff if you want higher speed

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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This message was authored by: cookiemonsteruk · ‎12 Dec 2023

@Cumbers

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also enter your full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: cookiemonsteruk · ‎12 Dec 2023

@Cumbers

The nature of the social tariff does restrict your speed to 40Mbps and if higher is available you would move off social tariff if you want higher speed

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Cumbers · ‎12 Dec 2023

I tried to come off it. But they said they could not offer anything faster in my area

This message was authored by: cookiemonsteruk · ‎12 Dec 2023

@Cumbers

Your hub stats and the results from the bt wholesale checker would shed some light

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

Discussion topic: Slow broadband

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