Sky stream issues

[Brettmillsy5]

Everyday my broadband cuts out 2 or 3 times, making watching a streaming TV very tiresome. Has anyone got any idea to stop it cutting out? Cheers

[cookiemonsteruk]

@Brettmillsy5 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Brettmillsy5]

How do I find that info

[jamesn123]

@Brettmillsy5 

Click the link that @cookiemonsteruk posted...

[Brettmillsy5]

Sky Stream , Sky Superfast, SR203 router

[jamesn123]

@Brettmillsy5 

We did not ask for what equipment you have we asked for your router stats. The link below has a very clear step by step guide on how to obtain those stats.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Brettmillsy5]

Router Statistics System Up Time: 256:10:40 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 565756 1514300 0 133186 7075610 01:00:03 LAN Up 107964859 36956637 0 7138852 120436 256:10:40 WLAN (2.4 GHz) Up 9882819 3830878 0 443516 20162 256:08:48 WLAN (5 GHz) Up 16270779 5265404 0 0 4246 256:08:47 Broadband Link Downstream Upstream Connection Speed 73548 kbps 20000 kbps Line Attenuation D1(7.1 dB) , D2(14.4 dB) , D3(21.8 dB) U0(2.3 dB) , U1(9.9 dB) , U2(14.9 dB) Noise Margin 3.3 dB 7.1 dB Poll Interval: Seconds (at least 3s): 10 Set Interval Stop

[jamesn123]

@Brettmillsy5 

Your stats do show a WAN line drop about 1hr ago. They also show that your download speed is only 72mbps whereas with a line like yours you would expect the full 80mbps. This would suggest there is a fault somewhere although it isnt an obvious one so it may take a bit of work for Sky to investigate it.

I've flagged your post to Sky, look out for a message popup on the forum. Tell them you are having multiple line drops per day. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Brettmillsy5 an invite to chat.

[Addie15]

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Brettmillsy5]

Hi, it's doing it again. Was ok for 2 days 😫

[Chrisee]

@Brettmillsy5 intermittent line drops are often caused by bad weather while you can report the issue by calling Sky it is not certain Openreach will do anything.