Sky internet no service

[HES06]

Husband was watching youtube on Sky Glass then it went off (disconnected/couldn't connect to internet). Check service status in area no reported problems in area. Then went to Sky and checked my wifi, again it said internet is all good. Tried to access the internet on my phone using wifi, no internet. 

Went to service checker which said Sky broadband and talk issue detected, I clicked for more information but the reported areas affected are up North, nowhere near me. Now been without internet for over half hour. I have a lifeline (community alarm) which connects to the landline and it keeps saying "warning telephone is disconnected), yet the website showsno issues with my phone.

I rely on my phone and the internet to help me and keep me connected as well as in case of emergency. 

[kifkroker]

I think it went off around midnight for me. I tried the service checker now as well as when this has happened before and it reported that everything was ok. It's pretty useless.

[Tf1]

Internet outage again.... West Wales..... Sky **bleep** are you lot doing?????? 

[paulhopejones]

Ditto I'm in West Wales and no Internet since midnight. I was working as well so can't finish what I was doing so frustrating. Did usual checks all saying that it was ok, then came onto this website and at least I know its just not me with the problem 

[HES06]

@paulhopejones That's the same time mine went down. I'm in Pembrokeshire. 

[RebeccaG931]

+1 for no Internet in West wales even though the service checker says everything is good

[HES06]

@kifkroker it's useless. The amount we pay them each month and we don't even get a reliable service or informed when services are going to go down for plannedmaintenance etc. I pay nearly £100 per month, the least I expect is a reliable service and for the detectors (or whatever it is that detects problems to be up to date, reliable etc). If this carries on I will be asking for a refund for the hours/days lost as unable to use services. I do hope you can finish your work. I am using hotspot as my mobile is with a different provider...thankfully or I would be well and truly up the creek. 

[Donna-p64]

Hi, same here live in west wales went off 2 mins after midnight, it always drops around this time, but now its off, done all the checks says no problems found????

[HES06]

@RebeccaG931 the service checker must be faulty too. We all having the same issue with service and service checker saying everything okay. Hope it gets sorted soon. 

[HES06]

@Donna-p64 I think someone from Sky needs to look at this and sort it out. There too many of us now with the same problem/s for it to be a coincidence. 

[paulhopejones]

Its back 😁 

[Donna-p64]

Just googled around and it's an outage in this area, it's come back on now, for how long i don't know, and yes I agree it needs addressing 

[HES06]

@paulhopejones thank you. I wouldn't have noticed if you hadn't mentioned as I was using mobile data and hotspot on my phone. Glad it's all solved now. Have a good night

[HES06]

@paulhopejones my internet is up and running but still getting message on community alarm saying "warning the telephone line is disconnected". Will have to check the tv see if it's working on there as tourune has still not reconnected 

[Volupian]

Ours (Berkshire) has been going in and out all night long. And it's been really bad post 1:00am for months now.