Sky and broadband faulty

[Zehra]

My sky is stopping and starting for the past couple of days. Downloading takes an age and I was cut off today whilst in the middle of a zoommpatents evening. 
my phone is also taking an age to show websites. What's happening, I changed thinking this was going to be a silver aervice

[PandJ2020]

have you tried rebooting your router?

if not, you'll need to call Sky to report the issue.

[Chodley]

So this is a broadband problem rather than a Sky Q one?

(what ISP were you on before and whch Sky service have you had installed?)

[Chrisee]

@Zehra can you post your hub stats as those will help,forum members diagnose the issue see Find your Sky Broadband router statistics

You can run a connection test in the My Sky app that will check the connection to the hub if it finds a fault it should offer a check by an engineer. Thectest can also check thecwifi in your home if younlet it.

[TimmyBGood]

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@Zehra wrote:

 I changed thinking this was going to be a silver aervice

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Realistically at domestic broadband subscription rates (£1 to £2 per day) there's just no such thing.