Hi, I just had a call from a lady saying she were returning my call from Sky about my slow route, which I had made a complaint about over the weekend. She had me do a lot of stuff to try to update the security of the route on both my computer and mobile and this she said would make it faster, I believed she was sky as she gave me my Sky account details, full name and address, then they said that I would need a new router and one would be sent in the post in three days and she even booked an appointment for Mr Thomas Green to come and install it for me on Friday 22/1/21 between 2 and 3pm, they said his employer number was TG11SKY1845 and that I must make sure that I check this before I let him in, and he would follow covid-19 rules. They also said that I was due compensation of £404.83 and then it got strange as she said: I would need to go into my bank account to verify this has been paid in, understandably I was not keen to do this, but she said they had already had my bank account number and sort code and in fact gave me the last 4 numbers of my bank account and the last two numbers of my banks sort code, but she wanted more info, I said I was not happy with this as I had no idea if she had added any programmes to the computer and phone why getting me to do stuff to make the router faster, and that I would not give her my details, when I said I didn’t know who to go into my bank account she offered to show my how, I again said I was not keen and that they could just pay any compensation back into my sky account and that was fine, she said they cannot do this and it would have to go into my bank account and I needed to verify that it had gone in, by now I was very suspicious and said forget the compensation, I only want the router to work, and as it was coming by post and Mr Green was coming on Friday to install it, that would be fine. She said so you don't want compensation, I said No, I don’t want the compensation, then she said that Mr Green would not come on Friday unless I verified the compensation had gone into my bank. I said this is a scam, and I will not be giving her any of my details, and she hung up, what worries me is that she knew my full sky account number, name and address and some details of my bank account like last four numbers and end of sort code. So, with the details she had I have to wonder seriously if someone at Sky supplying these scammers with personal info? How can she get this info, and how did they know to call me about the complaint that I had made over the weekend? Very suspicious of Sky now, and to top it all off my route is still only working between download speed of 9.2 mbps and 25mbps when I am paying for superfast 59mbps.
So not impressed and please beware and on a side note, if anyone at Sky reads this please can you sort out my naff route speed.
