Discussion topic: Returning broadband equipment

This message was authored by: NickB31 · ‎17 Feb 2024

I left Sky Broadband (couldn't get Sky WiFi max). I got sent a return envelope, but:

a. It asks for my Sky Q Hub but I'm not leaving sky tv.

b. It isn't big enough to fit the two boxes (router and booster), plus cables.
Can I get another return envelope please?

This message was authored by: caesarome · ‎17 Feb 2024

@NickB31

It should be asking you to return your broadband hub.

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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This message was authored by: Daniel0210 · ‎17 Feb 2024

@NickB31 wrote:

It asks for my Sky Q Hub but I'm not leaving sky tv.

@NickB31

Your Sky Q hub is your router.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Returning broadband equipment

Returning broadband equipment

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