Return

[Julie+te]

I'm waiting for returns packaging  they have not sent it but now saying I could be charged  but I can't get through to anyone to ask for packaging 

[cookiemonsteruk]

@Julie+te 

It can take 4 weeks to receive the returns packaging and labels

You can print the label below and return in any suitable packaging but do remember to keep proof of posting with the tracking number

https://www.sky.com/help/articles/return-tv-broadband

[Julie+te]

They are saying I should have returned by now and I will get charged but I'm still waiting for packaging 

[Highlinder]

@Julie+te  How long ago did you finish your broadband with Sky?

[Daniel0210]

@Julie+te 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub] to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Highlinder]

@Daniel0210  You can now either get Royal Mail to come and get from you or take it down to the post office and they will print the label for you. Saves people having to try and find somewhere with a printer if they don't have one themselves.