Resend package for broadband return

[Ryan1497]

I need the packaging sent out again for returning as it got damaged in the rain

[Daniel0210]

@Ryan1497 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.

[Ryan1497]

Thanks. What is the return for Ireland ? 

[cookiemonsteruk]

@Ryan1497 

Change the flag at the bottom right of the page in the link

[Daniel0210]

@Ryan1497 

If you change the flag in the bottom corner of that link to the ROI it provides slightly different info.