19 Apr 2024 09:30 AM
Really frustrated - upgraded to full fibre a few weeks back from fibre to the cabinet and have had nothing but trouble since.
the voice light on the hub goes red/amber pretty much every week since upgrading and then I have no internet session on my devices, a reset on the hub resolves this temporarily but it keeps happening.
what can be done?
19 Apr 2024 10:38 AM
Posted by a Superuser, not a Sky employee. Find out more@WRC0 you need to report the issue to Sky but you maybe able to stop it happening by powering down your hub for an hour. The cause is probably a faulty server managing your connection at the exchange. Powering down should get you connected to a different port which is working properly. Sky will get round to fuxing the unit but it takes time to happen.
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