Red Light on ONT box

[Jaggy4422]

Currently got no broadband or phone with a solid red light on the LOS. When doing the line test system says it's fine and connected to the hub but zero devices connected. However on the hub is 2 orange lights.  Tried calling ended up round in circles and told to go online. Don't know what to do. 

[cookiemonsteruk · Accepted solution]

@Jaggy4422 

When you ran service checker did you use 4g/5g mobile data.  ?  Obviously a loss of service is a fault that needs reported either via the my sky app using mobile data or over the phone

[Jaggy4422]

Yes was using my mobile data when I did the line check. I've done it again this morning and now says there's a fault that requires an engineer.  

[cookiemonsteruk]

@Jaggy4422 

Were you able to book it online or do you have to ring? 

[Jaggy4422]

I called as well to see if they could help but ended up being the engineer visit required.  Seemingly a mouse had eaten through our fibre cable leading into the house, not something that could be fixed remotely. 

Back up and running now. 

Thanks for your help.