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Discussion topic: Our WiFi box is working fine however when connecting my phone it comes up incorrect password

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This message was authored by charlottelewis This message was authored by: charlottelewis

Our WiFi box is working fine however when connecting my phone it comes up incorrect password

Our WiFi box if working fine

however the last two days my laptop has stopped connecting to it and so has my phone. I've clicked forget network and tried to reconnect but it comes up incorrect password even though it's clear not wrong. Our Amazon fire stick is still connected and if working absolutly fine but these two devices are just having issues connecting. And can't seem to get through to anyone who can help

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Our WiFi box is working fine however when connecting my phone it comes up incorrect password

Posted by a Superuser, not a Sky employee. Find out more

Hi @charlottelewis 

Have you tried factory resetting your hub

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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