23 Apr 2024 06:35 PM
24 Apr 2024 11:27 AM
Posted by a Superuser, not a Sky employee. Find out more@Littletony Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
24 Apr 2024 11:29 AM
I have run a test by my sky app come up every think fine
24 Apr 2024 11:44 AM
Posted by a Superuser, not a Sky employee. Find out more@Littletony Are you running this while this issue is happening?
24 Apr 2024 11:49 AM
Yes I am still no fault found I sometimes lose lol my lights on my box has well
24 Apr 2024 11:57 AM
Posted by a Superuser, not a Sky employee. Find out more@Littletony I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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