My broadband speed is below my minimum guaranteed

[TimmyBGood]

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@Carlad19 wrote:

 I have spoken to sky yet my I still have my issue.

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Once speed below the Guaranteed Minimum is reported by a user to their ISP, the ISP has a duty to either get Openreach to resolve the issue or offer the subscriber an option to leave the contract early without penalty.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-c... 

Note there isn't actually an obligation to deliver the quoted minimum speed, and in some cases that's just not technically possible.  The Universal Service Obligation for broadband is 10Mbs in and 1Mbs out.

Openreach investigation procedes on an Openreach timescale rather than anything dictated by the ISP.

[Carlad19]

If sky them self can't help me how can you? I got told it's something to do with the DLM wasn't active but now they're saying they think it's gone active last week yet my broadband speed has dropped down to 21mbps from 30mbps..

[TimmyBGood]

@Carlad19 

You'll need to persist with reporting speed below the Guaranteed Minimum to Sky: as I said, they are required by Ofcom to either resolve this through Openreach or offer you the option to leave without an early-exit penalty.

[jamesn123]

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@Carlad19 wrote:

If sky them self can't help me how can you? I got told it's something to do with the DLM wasn't active but now they're saying they think it's gone active last week yet my broadband speed has dropped down to 21mbps from 30mbps..

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Because surprising enough the collective mind of many tech enthusiasts on this forum can often be more knowledgeable and helpful than Sky support themselves.

I would ask the question why continue to post on a public, customer driven forum if you think we cant help or dont want us to help?

As @TimmyBGood you are below your minimum guarantee so Sky are either obliged to investigate it further or release you FOC out of your contract so you need to persist with contacting them and requesting an engineer.

[Carlad19]

@Tom-W19 can I get another live chat please?.

[Carlad19]

Hello I was wondering if I could get a live chat with you or someone else please?