12 Mar 2024 03:49 PM
12 Mar 2024 04:03 PM
Posted by a Superuser, not a Sky employee. Find out more
The vast majority of broadband faults are external to the address, and cannot be resolved by the occupant.
12 Mar 2024 03:55 PM
Posted by a Superuser, not a Sky employee. Find out more@wannagooddealSo you ran this below and it came back as okay?
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
12 Mar 2024 04:02 PM
Hi Highlander, yeah ran it, it still say all OK but still no Internet. Rebooted router but still nothing.
12 Mar 2024 04:03 PM
Posted by a Superuser, not a Sky employee. Find out more
The vast majority of broadband faults are external to the address, and cannot be resolved by the occupant.
12 Mar 2024 06:58 PM
No problem. Browse or search to find help, or start a new discussion on Community.
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