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Discussion topic: Loose internet Cable

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This message was authored by Sash This message was authored by: Sash

Loose internet Cable

Hey I'm just wondering how much will it cost for a engineer to fix a loose internet cable that was caused by the high winds last night that actually blew top part of the internet cable attached to my house? It's just needs repair and reattached.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Loose internet Cable

Posted by a Superuser, not a Sky employee. Find out more

@Sash 

 

I suspect Sky can't and Openreach won't do that, even if you were prepared to pay them.  Typically it's not possible to book a visit unless the actual broadband service is faulty: neither company does preventative maintenance at customer addresses.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Loose internet Cable

Posted by a Superuser, not a Sky employee. Find out more

@Sash 

 

I'd add that if it could legitimately be considered a safety hazard then Openreach can be contacted directly, although they are rather busy right now and won't be very happy with purely cosmetic issues being reported.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Sash
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This message was authored by Sash This message was authored by: Sash

Re: Loose internet Cable

Okay, thanks for the advice

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