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Discussion topic: Internet

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This message was authored by AliceGart96 This message was authored by: AliceGart96

Internet

my PS5 won't connect to the internet! But connected on other devices.  Any help?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@AliceGart96 if other devices are connecting its most likely an issue with the PS5 as a first step I would power the unit down and then reboot it - its worth doing thstvyo your Sky hub as well - it is amazing how a reboot can solve issues.

 

If that doesn't work follow the steps here https://www.playstation.com/en-gb/support/connectivity/internet-connect-playstation/#ps5 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Kelsey911 This message was authored by: Kelsey911

Re: Internet

Did you figure this out? Had sky internet in 5 days and won't connect to ps5? 

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