Internet connection but no router

[Paulie2]

My sons bought a Sky broadband package for their Uni flat. The engineer came today to switch it on but so far no router. We have a tracker number; the Royal Mail say they have tried to deliver twice (not true) and are now saying it will be delivered on 14/9 - last week. If we raise with Sky can they expedite delivery of a new router (preferably with someone who is not Royal Mail)? 

[TimmyBGood]

@Paulie2 

I'd observe that an 18-month minimum contract Sky broadband contract is typically very unsuitable for student accomodation if it has to be vacated at the end of a summer term.

Other ISPs do twelve (and sometimes even nine) month contracts.

[Paulie2]

Thanks. They will be there for 2 years 

[TimmyBGood]

@Paulie2 

In that case the account holder (or someone who knows the account details and telephone password) will need to chase Sky up for Hub delivery: I doubt there's an alternative shipping method though.