Internet broadband

[BethanySmith_19]

Flashing Amber light on Internet been like this for the last week. Checked my status on my app and done to troubleshoot instructions it give me and still not working

[Highlinder]

@BethanySmith_19Did you run the test below and it gave you no help?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[BethanySmith_19]

• I have ran all the tests and checks its given me and still no luck 

[Highlinder]

@BethanySmith_19 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @BethanySmith_19 to chat.