Intermittent Broadband connection

[JonL12345]

I had an OpenReach engineer come out the other day to fix my broadband. They said they did it. But I still have the same problem.

What do I do? I can't work out who to contact.

Thanks,

Jon

[jamesn123]

@JonL12345 
Please post your router stats

[JonL12345]

[jamesn123]

@JonL12345 

Yeah there is still a line fault that needs fixing, afraid you'll need to call Sky again and get it reported

[JonL12345]

The problem is I cannot work out how to speak to Sky. I am going round in circiles with their Sky Virtual Assistant. And the online internet service checker says my broadband is fine.

[jamesn123 · Accepted solution]

@JonL12345 

Call 150 from your Sky landline or the 03 number at the bottom of https://sky.com/help

When on the phone just state your problem as a broadband technical issue then hold through any prompts to go online or get a text

[JonL12345]

Ok, thank you for that.

[jn999]

Did you get the problem fixed?  I have an intermittant issue - which bascially meas I cant work from home as video calls drop every 5 - 10 minutes.  I spoke to an agent they rant a test and said it all looks fine so they wouldn't contact OpenReach.  I kept saying its intermittent - had to beg for them to get an engineer out (again).  I'm thinking of ditching sky brodband and maybe getting a 5G router? 

[JonL12345]

I had an Open Reach engineer come out 3 times. Today, he changed a cable from my house to the pole over the road. Speed seems normal and no dropouts yet today.

I installed a Chrome extension called Internet Connection Monitor. It helps you by giving a graph showing when dropouts occur, uptime etc.

[BethanyP]

Mine is doing the same thing! 
I barely get 4G at my house, some times I get E so I don't think I can go down the 5G router 🤣