18 Jan 2024 12:54 AM
I've been having consistent problems with my "always on" intertnet connection for the last two weeks and EVERY time my connection drops my Internet browser is forcefully opened and directed to the http://192.168.0.1/sky_self_heal.html webpage WITHOUT MY CONSENT. This is particularly aggravating when I'm in another window doing something else that requires my attention, only for SKY to take it upon themselves to forcefully open MY web browser, draining resources and forcing a Chrome tab onto my screen.
Please tell me that there is an in-house way of disabling this "feature". If I need to block the site externally or use any other 3rd Party methods just to regain autonomy of MY personal machine then I'll just switch providers as this is completely unacceptable.
Thank you in advance.
18 Jan 2024 08:05 AM
Posted by a Superuser, not a Sky employee. Find out more@AnnoyedSub14 the hub is telling you that the internet connection has dropped which for most users is something they need to know. Adding a tab to a browser requires minimal "resources" and takes a split second to dismiss but check the settings in Chrome to block pop ups.
Isn't the actual issue stopping the connection from being dropped in the first place? If you post your Sky hub's connection stats forum members should be able to see if there is a line fault see Find your Sky Broadband router statistics for how to do that.
20 Jan 2024 12:55 PM
Most people can tell perfectly well by themselves when their connection drops, given that they can't connect to anything. They do not need a non-consensual and forced browser pop-up that forces itself onto your screen regardless of whether or not you are in another window.
If your solution is a Third-party block then I'll just switch providers thanks.
23 Jan 2024 11:16 AM
Posted by a Superuser, not a Sky employee. Find out moreWhy are you so angry about something thats designed to help assist people? Didn't realise you paid by the MB for RAM?
You'll find its called a captive portal and almost all ISPs have it for when the router detects the connection has gone down.
23 Jan 2024 11:18 AM
Posted by a Superuser, not a Sky employee. Find out more@AnnoyedSub14 You are aare you're simply venting at other customers who are trying to help you.
23 Jan 2024 11:33 AM
Posted by a Superuser, not a Sky employee. Find out more@AnnoyedSub14 sorry if you took exception to my post but please note the heading "posted by a Superuser not by a Sky employee"
Actually many users will not necessarily be aware as many mobile device switch to using mobile date if the wifi connection fails.
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