Hi to anyone who is unfortunately having the same Sky connection problem we had after the change in router address. I will work backwards, I was out in touch with someone senior on the technical side, Leon, who eventually,sorted the problem out. Basically, he restored the original two addresses, 5g and 2g, and we have connected ever since without any issues. Well, if you ignore the fact that the County Broadband app doesn't work and hasn't since the Sky problem was sorted out. This has been outstanding for weeks! I was thinking of deleting the app and starting again. But that's a small issue.
So how did I end up with someone dealing direct on the technical side? As we were getting nowhere, I emailed the head honcho at CB. I've used that technique with other service issues when I feel I am getting nowhere with the usual tiers of customer service. Funnily enough that is exactly what I did when our combi boiler failed two days running (even after an engineer fixed one problem only for it to repeat). British Gas head office did contact us and kept in touch until the issue was resolved - another long story.
leon told me that the issue we had would affect all CB users who have Sky boxes. Luckily, they had an ex Sky engineer on payroll who helped sort the problem out, it was clearly something that hadn't anticipated.
Good luck sorting your issues out, update this site as it helps us all, and do persist with chasing CB, here are the contact details I used:
CB CEO Lloyd Felton email (done this way as Sky Community for some reason won't let me post the actual email address!) his first name then dot then surname @ countybroadband (one word) dot co dot uk - no gaps - if that fails just search for CEO county broadband
