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Discussion topic: Cancelled and rejoined will I still be charged?

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This message was authored by Parlykira This message was authored by: Parlykira

Cancelled and rejoined will I still be charged?

Hey, yesterday I cancelled my broadband with Sky as BT has a better deal, but BT make an error with my order and it became a headache, so I cancelled my order with BT and called Sky to rejoin. I entered a new contract with them, but I'm wondering if I'll stil have early termination fees for cancelling my previous contract (I was 8 months into my 18 months). Thanks.
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Cancelled and rejoined will I still be charged?

Posted by a Superuser, not a Sky employee. Find out more

@Parlykira  You would have to speak to Sky as it looks like you are still within the cooling off period and had not left would be better to call Sky and get calarification from them on if you have incurred any fees.



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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Cancelled and rejoined will I still be charged?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Parlykira 

If Sky had not yet terminated your broadband connection then they would have been able to cancel the cancellation and re-open your account. You should therefore not be subject to any early cancellation fees.

I am NOT a Sky Employee
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