Calls from Scottish offices

[Alfieboyne]

Is there anyway of getting hold of Sky record of conversation to me from their Scottish offices. Sky say they don't have records but I thought they recorded all outgoing calls.

[jamesn123]

@Alfieboyne 

Sky do indeed record calls but for how long these are kept I am not sure. Your call logs should show when you phoned sky/they phoned you.

[Daniel0210]

@Alfieboyne 

I have previously been informed Sky can listen back on calls within the last 6 months but I'm not sure if that also applies to outgoing calls. 

[Alfieboyne]

After ages on feedback chat I felt as though I wasn't getting anywhere with Sky. At no time was I told about a deadlock letter but in the end was virtually told this was then end of the complaint (not resolved though) . I gave in to them but was unaware of a deadlock letter. Is it too late now to ask for one.