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Discussion topic: Broadband going down

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This message was authored by DSJ9999 This message was authored by: DSJ9999

Broadband going down

My broadband goes down intermittently throughout the day, only for a couple of minutes but it happens a lot! I'll post my statistics below, any ideas?:

Screenshot_20240325-183550_Chrome.jpg

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband going down

Posted by a Superuser, not a Sky employee. Find out more

@DSJ9999  Can see from your router stats at the time that you had no connection. Did you run the broadband test also to see if it finds the issue?



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DSJ9999
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This message was authored by DSJ9999 This message was authored by: DSJ9999

Re: Broadband going down

The broadband test didn't find anything wrong. I'm not sure if the internet comes back on while I'm doing the test?

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband going down

Posted by a Superuser, not a Sky employee. Find out more

@DSJ9999Can you post a set of new router stats please. If your internet goes down then get right on doing that test.



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