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Discussion topic: Broadband Issues in Lancashire area 18th September 2023

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This message was authored by Rich271 This message was authored by: Rich271

Re: No Internet in Blackpool

No internet in Normoss either 

This message was authored by lettice This message was authored by: lettice

Re: No Internet in Blackpool

Posted by a Superuser, not a Sky employee. Find out more

Does look to be an iisue in your area.
Many others reporting on here.
Main thread here;
Broadband dead | Sky Community

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by keith007 This message was authored by: keith007

Re: No Internet in Blackpool

Kept dropping out yesterday(Sunday) and off today  sky say outage in fylde 

This message was authored by Claris56 This message was authored by: Claris56

Re: Broadband dead

And Blackpool FY1, too

This message was authored by DannilouC This message was authored by: DannilouC

Re: I have no internet connection in the thornton Cleveleys area when will this be fixed

I have manage to speak to sky

There is an openreach outage in the whole area, think it might be across Lancashire. 

Sky have no further information only what openreach relay to them 

 

This message was authored by Hils This message was authored by: Hils

Re: No Internet in Blackpool

I am in Bispham no connection here either. Mine was fine yesterday, but this morning nothing. 

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1 Answer

Re: I have no internet connection in the thornton Cleveleys area when will this be fixed

Posted by a Superuser, not a Sky employee. Find out more

Sky have posted on X (Twitter) that Broadband services should be restored in the Lancashire area.  https://twitter.com/skyhelpteam

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Karen62 This message was authored by: Karen62

Re: I have no internet connection in the thornton Cleveleys area when will this be fixed

I'm up and running now

This message was authored by Claris56 This message was authored by: Claris56

Re: Broadband Issues in Lancashire area 18th September 2023

Me too😀

This message was authored by Cb2 This message was authored by: Cb2

Re: Broadband Issues in Lancashire area 18th September 2023

What is the issue with the broadband internet connection in Blackpool 

This message was authored by Rosie10 This message was authored by: Rosie10

Re: Broadband Issues in Lancashire area 18th September 2023

Sky tweeted that Lancashire issue is resolved but mine and family members in the area isn't working. In bispham 

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Broadband Issues in Lancashire area 18th September 2023

Posted by a Superuser, not a Sky employee. Find out more

@Rosie10 @Cb2  Can you try this link https://www.sky.com/servicechecker

 

If there are other issues it should show them and advise on next steps.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Rosie10 This message was authored by: Rosie10

Re: Broadband Issues in Lancashire area 18th September 2023

Screenshot_20230918_115940_Chrome.jpg

 even that link doesn't work lol on mobile data 🤷‍♀️

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: No Internet in Blackpool

Posted by a Superuser, not a Sky employee. Find out more

@Alison51  Working from home isn't going to priorities any repairs, no one on the forum can gie you updates, if your service is still down you need to call Sky.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Cb2 This message was authored by: Cb2

Re: Broadband Issues in Lancashire area 18th September 2023

Sorry for not replying sooner mines still down also having problems with my phone data my ont on the wall has a red light on it stating a fault I've tried with the checker and that's just telling me what we already know @Rosie
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