Bad service

[1647399q77r9392]

So i've upgraded to fibre for a better quality, i have 8 devices connected to the Internet, they're not connected all in the same time, im also paying a lot more. Its embarrassing and im thinking to swich with someone else. Please come over and take ur damn fibre back!!

[Chrisee]

@1647399q77r9392 Sky cannot link your account to a post in this forum so no action will be taken.

If you are within the cooling off period of 14 days you can potentially cancel with no cost but after that you will be held to your contract unless Sky release you which they will do if they cannot deliver the speed guaranteed for your line. Speeds are to the hub not the  device.

[Ian2472]

Ive been with SKY for 13 years and I can safely say the service as a whole is crap... The TV reception is at best ok, The broadband used to 20mps its now 14.9 and thats taken place in the last 18 months. When you call you have 40-45 min wait your then palmed off to someone else whom they dont update and you have to explain the issue all over again. Sky is not bothered yet you still have to pay the bill for a substandard service!!!

[GD1]

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@Ian2472 wrote:

 yet you still have to pay the bill for a substandard service!!!

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No you don't there are other broadband & TV platforms available through various different providers, the choice is yours but ypou need to do the research to find out what is available

[Ian2472]

I have reserched in depth... the others say the same or similar as sky £29.99 a month for 25-33MPS then the small print however we gaurentee a minimum of 12mps lol... its the 21st Century and these companies are talking the collective **bleep** and blaming the atmosphere, covid or the weather 

[TimmyBGood]

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@Ian2472 wrote:

The broadband used to 20mps its now 14.9 and thats taken place in the last 18 months.

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Those speeds suggest either ADSL or FTTC severely reduced by line distance to the fibre cabinet.

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.

[GD1]

@Ian2472  You realise that companies can only provide speeds on the available infretructure which is owned by Openreach, no ISP can upgrade this network that is down tp Openreach. 

Out of interest have you checked what speeds are available at your exchange https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Unless an Altnet is in the area you may be reliaet on Openreach getting round to upgrading the network in your area.

[Ian2472]

To the sky hub is 14.9, 4 weeks ago 13.9, 8 months ago 20

 

[GD1]

@Ian2472  Can you also post your router stats?   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[TimmyBGood]

@Ian2472 

An Openreach estimate of between 33Mbs and 18Mbs indicates you are a fair way from the cabinet and so there's a significant possibility for external factors to additionally impact speed delivered to the router.