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Discussion topic: Admin and password

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Ilario
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Admin and password

‎19 Mar 2024 10:41 AM

I can't sign in into my router sky

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jamesn123
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Re: Admin and password

‎19 Mar 2024 10:47 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ilario 

Are you trying to connect to the WiFi network or login to the admin portal of the hub?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Ilario
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Re: Admin and password

‎19 Mar 2024 10:48 AM

Admin portal

 

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jamesn123
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Re: Admin and password

‎19 Mar 2024 11:35 AM

Posted by a Superuser, not a Sky employee. Find out more

Username: admin

Password: Your default WiFi password printed on the hubs sticker.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Ilario
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Re: Admin and password

‎19 Mar 2024 11:59 AM

I have tried that one but without success 

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jamesn123
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Re: Admin and password

‎19 Mar 2024 12:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ilario 

Are you sure you are typing all the characters correctly? e.g. capitals & lowecases correct.

 

Also if your using an Apple device try another device as Apple + Safari often has issues logging into the admin interface.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Ilario
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Re: Admin and password

‎19 Mar 2024 11:54 PM

IMG_0826.png

 My wi-fi keeps on disconnecting. 

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jamesn123
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Re: Admin and password

‎21 Mar 2024 10:00 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ilario 

Your stats show that the line dropped approx 1hr50mins before you took the screenshot. How often does this happen?

Have you run the line test in the My Sky app?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Ilario
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Re: Admin and password

‎21 Mar 2024 10:23 AM

Yes I did it 

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