Address shows as not listed - to order sky online

[Sean+Thomas]

I am moving into a new build. My neighbours both sides of me have their address listed when I enter the postcode when I attempt to sign up for sky  but mine isn't.  My adress has been registered correctly as I have checked with Royal Mail.

Sky say they can not progress my order as my address is not listed.

How often do Sky update there database with new registered addresses.

Is it really not possible to progress the order just because my postcode is not in their database even though both my neighbours are listed.

[Highlinder]

@Sean+Thomas  Are your new neighbours with Sky or other providers for internet?

[Sean+Thomas]

@Highlinder - I know one of them are with sky.

[Highlinder]

@Sean+Thomas  Did you have Sky at your old address or are you changing providers to Sky?

[jamesn123]

@Sean+Thomas 

It'll be an Openreach database issue then, you could try contacting Openreach via the website to see if it can be resolved.