SkyGlass Awful

[cooler12]

I hope they do improve the picture as there will be a few who will feel misled but they must up their HLG to at least dolby vision but maybe that will be another £5 a month 

[cutecat]

@MarkyMamil In  No1 Sky has nothing to do with you unable to skip the ads in ITV Hub. I have that same problem with an Amazon Fire Stick

[SimonW]

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@Anonymous wrote:

@bdavbdav how can the HDR issues be settled with a software update, if the hardware is insufficient? If sky change the broad cast standard from HLG to Dolby Vision or HDR plus then they can make great improvements. Sky can complete all the software updates they like, but if they stick with HLG and hardware of NITS of 630, I fail to see what a software update can achieve 

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Channels aren't going to 'broadcast' in DV as that carries a royalty to be able to do so. And while for Glass it will be fine using DV as it's streaming, it's not really suitable for broadcast and Sky aren't going to want to have to do two different HDR broadcasts, one for satellite where DV isn't really suitable due to to the limited bandwidth for broadcast which is why HLG was developed 

[Everton1972]

I thought that when I got Sky glass i was getting a decent TV with the sky glass package the picture quality is poor can not watch uhd what so ever Hd lags and freezes trying to cancel the whole thing day 2 of trying they said they are still trying to cancel for me surely can not be that difficult 

[Anonymous]

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@Everton1972 wrote:

I thought that when I got Sky glass i was getting a decent TV with the sky glass package the picture quality is poor can not watch uhd what so ever Hd lags and freezes trying to cancel the whole thing day 2 of trying they said they are still trying to cancel for me surely can not be that difficult 

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Well I cancelled on the 21st of October and it's still showing as pending delivery on my account. Apparently it is that difficult 😞

I'm fully expecting a text tomorrow to say it's been pushed back (again).

This is the 6th time I've been assured that it's being processed and the refund is in the offing. Tomorrow will be number 7 I think.

[Tom+Adamson]

@Anonymous wrote

Well I cancelled on the 21st of October and it's still showing as pending delivery on my account. Apparently it is that difficult 😞

I'm fully expecting a text tomorrow to say it's been pushed back (again).

This is the 6th time I've been assured that it's being processed and the refund is in the offing. Tomorrow will be number 7 I think.

Me too, 

Same order date. Still no refund. Showing order still awaiting dispatch and listing my purchases on 'My Account' although with a short note saying it's been cancelled.
 Regular monthly  D/D due soon. Hope they don't get that mixed up. My Account lists  two account numbers, one for Glass and a separate one for Q. 

Reason for cancellation? I read posts on the forum and could see straight off that Glass was not for us. We watch a fair bit of ITV and watching 'playlisted items' on ITV Hub is no joy either because of the forced view adverts or because it's streamed in SD. 

I originally mistakenly believed that the Glass playlist was akin to 'recording' in the cloud as opposed to onto local Q  hard-drive.  I expected that the streamed content of playlists would be of the same quality as the original broadcast. 

[sceptic101]

@Tom+Adamson You are not the only person with that mistaken belief. It's a shame that this could not have been made clearer from the start...

[bdavbdav]

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@Anonymous wrote:

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@Everton1972 wrote:

I thought that when I got Sky glass i was getting a decent TV with the sky glass package the picture quality is poor can not watch uhd what so ever Hd lags and freezes trying to cancel the whole thing day 2 of trying they said they are still trying to cancel for me surely can not be that difficult 

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Well I cancelled on the 21st of October and it's still showing as pending delivery on my account. Apparently it is that difficult 😞

I'm fully expecting a text tomorrow to say it's been pushed back (again).

This is the 6th time I've been assured that it's being processed and the refund is in the offing. Tomorrow will be number 7 I think.

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When you say pushed back, do you mean the delivery keeps getting moved even though you've cancelled? Awaiting a delivery here, which keeps getting moved every couple of days, which is infuriating. I'd have paid the priority delivery if it gave me the option when ordering (it didn't for whatever reason). 

[Anonymous]

@Tom+Adamson Ha, except for the fact that I paid outright (the wife has this thing about debt and won't entertain it) we could be twins.

Five hours until their own 72 hour deadline passes, then it's another call to ask the Priority Team to call me back today. Tomorrow I'll do my chargeback regardless and if I've had no call back today then I'll call them tomorrow and cancel TV & mobile, that'll be a 14 year customer down the swanny for them.

[Anonymous]

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@bdavbdav wrote:

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@Anonymous wrote:

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@Everton1972 wrote:

I thought that when I got Sky glass i was getting a decent TV with the sky glass package the picture quality is poor can not watch uhd what so ever Hd lags and freezes trying to cancel the whole thing day 2 of trying they said they are still trying to cancel for me surely can not be that difficult 

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Well I cancelled on the 21st of October and it's still showing as pending delivery on my account. Apparently it is that difficult 😞

I'm fully expecting a text tomorrow to say it's been pushed back (again).

This is the 6th time I've been assured that it's being processed and the refund is in the offing. Tomorrow will be number 7 I think.

---

When you say pushed back, do you mean the delivery keeps getting moved even though you've cancelled? Awaiting a delivery here, which keeps getting moved every couple of days, which is infuriating. I'd have paid the priority delivery if it gave me the option when ordering (it didn't for whatever reason). 

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Apologies, no I'm talking about removing the Glass section on my account which still shows 'Pending delivery on 21/10/2021'.

It was cancelled with Panther on the 21st, they sent me a text first, 15 minutes into my delivery window to say they couldn't manage it. I phoned them and rearranged for the 26th as the weekend wouldn't have suited us. The customer complaints started coming in by that time and I realised it wasn't what Sky were claiming so I emailed Panther and cancelled the 2nd delivery on the same day (the 21st).

I then phoned Sky to cancel and they agreed with no argument and agreed that the delivery was showing as being cancelled (on Panthers software or Sky's I'm no longer sure). That seems to have broken the software and I'm (and others) stuck in limbo.

[bdavbdav]

@Anonymous I'm getting to the same point of frustration - 3 months ago had Sky try to install Q, 3 engineer visits, none were able to fit, kept saying they'd send back the specialist teams to fit with no luck / no knowledge when I phoned CS re: next specialist appointment (it definitely could be fitted, just needed the 2 person team). Then started charging even though it hadn't been fitted, cue many calls, and finally only social media contact worked to get them to stop charging for the as yet uninstalled service, gave up and cancelled.

Trying to get glass now as I figure it can't go too far wrong on a 30 day contract (also bought TV outright like yourself), so I figured I could walk away hapily at any point, and now experiencing the same frustrations of not being able to get a straight answer on when anything is going to happen until the last moment!

What makes it more frustrating is that there isn't really an alternative - No VM around here, and the internet equivalents are awful quality and lack decent recording (as per Q). I just want something at this point, am prepared to pay whatever, but no one seems to want to provision it, which is highly frustrating!

[dbader]

I week from the delivery of my 43 inch Sky Glass TV.

While most of the initial problems seem to have rectified themselves, i am left considering my one off purchase of £649.

Its not a bad TV, and so I made sure I had everything needed on the settings side to get a great picture. Auto, UHD, and HD have all been tried, but in no way is the picture the same as the one on my Sony 4k set which is my main TV in the living room.

I think i have the latest software (the 015 level), and my broadband (79 mbps) handles the load ok.

So I am just glad that this Glass is only one in my bedroom. Unless there are major updates to both hardware and software, I will not be exchanging my Sony for a Glass in the near future.

I am still struggling with the glass puck attached to my Sony, but at least the picture is good when it works.

[fizzdisco]

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@dbader wrote:

I week from the delivery of my 43 inch Sky Glass TV.

While most of the initial problems seem to have rectified themselves, i am left considering my one off purchase of £649.

Its not a bad TV, and so I made sure I had everything needed on the settings side to get a great picture. Auto, UHD, and HD have all been tried, but in no way is the picture the same as the one on my Sony 4k set which is my main TV in the living room.

I think i have the latest software (the 015 level), and my broadband (79 mbps) handles the load ok.

So I am just glad that this Glass is only one in my bedroom. Unless there are major updates to both hardware and software, I will not be exchanging my Sony for a Glass in the near future.

I am still struggling with the glass puck attached to my Sony, but at least the picture is good when it works.

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What a great selling point. That should be on all the advertising. 

[Everton1972]

Benn trying to cancel sky glass since Last week asked if could have Sky Q back yes sir not a problem week later still not cancelled surely it's not that difficult to do 

[Anonymous]

Send an email to the CEO Dana Strong. It will then be dealt with by the executive office and you will get the support you rightly deserve. Her email address is publicly  available on Google