Yes, that was a bit blunt I agree. Not tactful but I have to say I also can't find this out directly. This information should be instantly available and obvious for all with at most a single click in their account. It isn't! It may be there somewhere but if that is so it is hidden away in a hideyhole that isn't easily findable but means Sky can always say they do make the date available to us. But why should we have to grind around looking in every little nook and cranny on Sky's site to get at it? Well, the real truth is, this is Sky after all and Sky are in that category of service provider which has a bank balance which benefits from us not knowing and no background in putting us first! And as a modern company of today honourable dealing and good reputation don't come into the picture.
Ok, advice was given. "Your Accounts" - where is that specifically? I can't find that in my account anywhere. I have a "Your Products" area which I think may be what was meant. However that doesn't seem to lead us to any dates in plain English. Everything downstream of that just leads me to more marketing pages where I am told a little bland info on what I have and a lot more of what I could purchase.
Yes, the other alternative, I can work out a rough date from my invoices which I have done. That is really not a fair way of making sure that all "customers", (a tad different to clients or members), are aware of their outstanding commitment and do not go over the minimum time period unnecessarily.
In my opinion it's not a fair way to go about your business. My honest feeling is that, while it's certainly not illegal, it's just not the action of a "decent" transparent supplier. Just like many others I suspect, I'm counting down the days until that last invoice in my "Future Bills" becomes current.
Take heed and remember! At the end of the minimum period you must contact Sky to tell them you no longer wish to continue. If you do not, they will not contact you to warn you that you are now on a rolling contract. That then implies no contractual benefits are then in place so any agreed special offers and conditions from your original fixed term contract will stop at that point. You can find yourself a few months down the line, still with Sky, and having paid higher charges without even knowing. This is not unique to Sky, it is inherent in this sort of industry, (I was a contractual "Virgin" until I found this out the hard way).
TO FIND YOUR END DATE OF MINIMUM CONTRACT PERIOD TRY THE FOLLOWING (correct on 17/03/24)
Log in to your Sky account.
Select "My Sky".
Select "Bills and Payments".
Select "View Bill" for one of your products.
Select "Future" which turns into "Future Bills" when selected.
All bills until the last one at the end of your minimum contract period should be listed down the page and you can see the date of the last proposed bill.
As an addendum, be careful about when you contact Sky about ending your contract. You need to give them at least 31 days notice. However, being Sky... It seems that there is some "convolution" in the process and you would be advised to make sure to have things sorted a little earlier than that to be confident you won't go over the date of a bill being current. If you do you will have to pay extra for time over the ending date from when you confirmed your desire to leave. That may be a full month. (Yes, I don't get this totally yet but I am aware of it and will be in touch VERY early to make sure.) Here is a link to a little info and advice on this very forum:
Ending your contract thread.
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[Just ask! A moment of embarrassment is better than a lifetime of ignorance.]
