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Discussion topic: Broadband still showing on bill

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This message was authored by David1994p This message was authored by: David1994p

Broadband still showing on bill

I have cancelled everything and ends 5th April. But my broadband is still showing in future bills is this fully cancelled and I won't be charged for April bill

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Broadband still showing on bill

Posted by a Superuser, not a Sky employee. Find out more

When you cancel a service it will remain on the bill until the actual cancellation date. On the following months bill you will then be credited for any overpayments made from your actual cancellation date.

 

the future bill won't update until a couple of days after your cancellation date to reflect the credit.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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