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Discussion topic: media wall remote

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Avatar for wh6
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This message was authored by: wh6

Message posted on ‎30 Jun 2025 05:54 PM

media wall remote

remote not working when box is in caminate

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Avatar for daveNOS
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This message was authored by: daveNOS

Message posted on ‎30 Jun 2025 06:08 PM

Re: media wall remote

Posted by a Superuser, not a Sky employee. Find out more

 

@wh6 wrote:

remote not working when box is in caminate

@wh6 You've posted in the Sky mobile section yet your issue is not related to that in any way.

Try posting in the relevant TV section. 

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This message was authored by: Daniel0210

Message posted on ‎30 Jun 2025 06:09 PM

Re: media wall remote

Posted by a Superuser, not a Sky employee. Find out more

@wh6 

For some reason you've posted on the Mobile board. So remote for what? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: PandJ2020

Message posted on ‎30 Jun 2025 06:13 PM

Re: media wall remote

Posted by a Superuser, not a Sky employee. Find out more
@wh6 wrote:

remote not working when box is in caminate

If it's working fine outside the cabinet (?) then it's blocking the signal...

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎30 Jun 2025 08:38 PM - last edited: ‎30 Jun 2025 08:38 PM

Re: media wall remote

Posted by a Superuser, not a Sky employee. Find out more

@wh6 

 

A Sky+ HD remote requires line of sight because it's infrared.

 

Sky Q and Sky Stream handsets have Bluetooth, but need line of sight for initial setup and re-pairing.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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