Unable to access Disney Plus

[Be18]

Good Evening.

We have been Sky customers for over 6 months and with our subscription we should have access to Disney Plus. My Sky Go states the subscription is active but we are unable to log in.

Disney are unable to help nor can Sky. We are unsure how to get the subscription activated. Can anyone advise what steps to take?

[LJB-C]

Hi @Be18, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141