U& dave

[Jahba65]

U & Dave won't let you download unless you have HD I'm absolutely disgusted, were already paying subscriptions for using sky it's unfair that every Chanel seems to want to make money off every series, I'm sick to death of being held to ransom because a programme I want to watch wants to make profits, the public are already being squeezed by the cost of living without having to pay a further £9 a month for hd, sky you should be ashamed of yourself.

[xenon81]

What programme are you trying to watch? Can you not just download it in SD?

[Jahba65]

I'm trying to watch guy Martin proper jobs 

[caesarome]

@Jahba65 

Is it available in SD and if so can you watch it ?

[xenon81]

I've just checked and that programme is available in SD so not sure what the problem is. If your box is set to download HD by default either change that setting or select "All Formats" and choose the SD version, 

[Jahba65]

I have changed to SD when I click on download it says subscription required and jumps straight back to hd I have a sky q box 

[_Claire]

Hi @Jahba65 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[nigea99]

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@Jahba65 wrote:

I have changed to SD when I click on download it says subscription required and jumps straight back to hd I have a sky q box 

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hi @Jahba65 

Have you set the default download preference to SD ?
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

[TimmyBGood]

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@Jahba65 wrote:

the public are already being squeezed by the cost of living without having to pay a further £9 a month for hd, sky you should be ashamed of yourself.

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As I've commented elsewhere, a rough calculation suggests Sky may be bringing in about half a billion pounds a year from the HD supplement, which is rather more than the Sky Group division of the Comcast Corporation made in profit last year.  As it seems unlikely that their stockholders want to make losses, in the absence of the additional charge the baseline subscription would have to rise for everyone.

[Jahba65]

Yes I have