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Discussion topic: The Cloud ,- free wifi

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This message was authored by PR13 This message was authored by: PR13

The Cloud ,- free wifi

Is anyone else having issues getting access to the Cloud. In most places when I select it a T&Cs page comes up for me to accept and I get onto wifi no problem. In Coffee 1 the T&Cs page doesn't appear so my phone shows as connected but I get no wifi. Coffee 1 say it's a sky issue but I am getting no where with Sky. Is there a way to accept the T&Cs without the pop up page appearing. I don't think it's my phone, a pixel 7 pro, as no other pop ups are blocked. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: The Cloud ,- free wifi

Posted by a Superuser, not a Sky employee. Find out more

@PR13 

 

Almost no-one at Sky knows anything about The Cloud: it's a rather odd (and vestigial) operation run by a separate company from a different location and isn't covered by Sky television, broadband or mobile support.

 

There's a complaints email address associated with The Cloud service on this page:

 

https://www.sky.com/help/articles/sky-wifi-complaints 

 

And a more general one linked here:

 

https://www.sky.com/help/articles/sky-wifi-contact-us 

 

although I've no idea if emails to the addresses themselves are still being answered.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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