Sky cable broken

[MarkGoldsmith]

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@Marlu-Nyu wrote:

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@MandE wrote:

Cable needs repairing. --  my dog bit through it when after a mouse !!! 

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Also, re if it's Sky+ or Sky Q, why not give an answer that directs to both? No need to ask if it's Sky+ or Sky Q. That just delays the answer.

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@Marlu-Nyu , it's about giving a correct answer to the problem, which is why knowing which platform is being used is essential, as the answer will likely differ whether it's Sky+ or Sky Q. 

Also that information is required to ensure the post can be moved to the correct part of the forum. When users post problems about a Sky service but post it in the generic sections of the forum the information about which sky service is affected is very relelvant.

[Marlu-Nyu]

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@MarkGoldsmith wrote:

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@Marlu-Nyu wrote:

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@MandE wrote:

Cable needs repairing. --  my dog bit through it when after a mouse !!! 

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Also, re if it's Sky+ or Sky Q, why not give an answer that directs to both? No need to ask if it's Sky+ or Sky Q. That just delays the answer.

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@Marlu-Nyu , it's about giving a correct answer to the problem, which is why knowing which platform is being used is essential, as the answer will likely differ whether it's Sky+ or Sky Q. 

Also that information is required to ensure the post can be moved to the correct part of the forum. When users post problems about a Sky service but post it in the generic sections of the forum the information about which sky service is affected is very relelvant.

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I understand that, but an answer could have been provided for both until it is determined if it's Sky+ or Sky Q. 

Additionally, 56% of Sky customers have Sky Q (on average and best guess for January 2026), so if I was a Superuser, I would move it to Sky Q until (if) it was discovered that it was Sky+.