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Discussion topic: Sky apps not working

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This message was authored by: Dorothy28

Message posted on ‎02 Aug 2026 09:44 PM

Sky apps not working

My broadband is on up and running but my sky apps on my tv are not working saying that they are not connected to my broadband please help asap I have my grandchildren here for two weeks from today if I don't have my sky apps working they won't be able to watch the programmes they like which will be utter hell. Thank you Dorothy Shaw. Please please help asap 

 

 

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Avatar for GD1
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Message posted on ‎02 Aug 2026 09:50 PM

Re: Sky apps not working

Posted by a Superuser, not a Sky employee. Find out more

@Dorothy28  You don't say what device you're having an issue with these apps on?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: lettice

Message posted on ‎03 Aug 2026 06:42 AM

Re: Sky apps not working

Posted by a Superuser, not a Sky employee. Find out more

Which Sky TV platform do you have, Sky Q, Sky Stream or Sky Glass?
Which app/s is it that you having issues with. Do you get any kind of error message on launch of the app or playing content.

 

Might be worth restarting your Sky Q box or do a settings restart of your Sky Stream/Glass, depending on what you have.

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This message was authored by: Dorothy28

Message posted on ‎06 Aug 2026 08:06 AM

Re: Sky apps not working

Hi in reply to your suggestion I have been able to resolve the problem but I had to speak to sky in person as I had tried everything and it still didn't work so they have sent me a new router and all working ok now thank you for your advice and help. Dorothy28

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