Refusal to help

[AG15]

My Netflix account has been hacked. Sky say they cannot close the hacked account instantly. They're happy to leave me with no Netflix and to allow the hackers a free month at my expense, apparently. I refuse to accept that this appalling customer service is acceptable.

[Annie+UK]

Netfix are the ones to contact when your account is hacked, Sky just pass on payments and have no control of the Nefix systems

[caesarome]

@AG15 

Does anything here help:

https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-wrong-language

[MarkGoldsmith]

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@AG15 wrote:

My Netflix account has been hacked. Sky say they cannot close the hacked account instantly. They're happy to leave me with no Netflix and to allow the hackers a free month at my expense, apparently. I refuse to accept that this appalling customer service is acceptable.

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There isn't anything Sky can do to your Netflix account, as Sky wouldn't have access to your Netflix account. 

You need to contact Netflix to help: https://help.netflix.com/en 

[TimmyBGood]

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@AG15 wrote:

My Netflix account has been hacked. Sky say they cannot close the hacked account instantly. 

I refuse to accept that this appalling customer service is acceptable.

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Netflix is a trans-global corporation, Sky Television is a small regional media platform.  How do you imagine Sky could close any Netflix account, instantly or otherwise?  All they do is transfer a small fraction of Sky subscription income on to Netflix to pay for the appropriate streaming product tier : they don't have even minimal access to Netflix management systems, nor would that be in any way appropriate.

With north of 325,000,000 million subscribers, Netflix accounts around the world are compromised in huge numbers every day and so Netflix inevitably has procedures to deal with the consequences.

[Marlu-Nyu]

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@TimmyBGood wrote:

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@AG15 wrote:

[...]

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[...] Sky Television is a small regional media platform. [...]

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Side note: Sky has operations in

• United Kingdom,
• Ireland,
• Italy,
• Germany, Austria and Switzerland (via Sky Deutschland*)

Also, Sky's parent company is Comcast who own Xfinity TV and Peacock in the US, so to say "Sky Television is a small regional media platform", it just not true.

(* Sky Deutschland is being sold to RTL Group and due to complete in April 2026, pending approval).

[Me134]

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@Marlu-Nyu wrote:

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@TimmyBGood wrote:

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@AG15 wrote:

[...]

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[...] Sky Television is a small regional media platform. [...]

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Side note: Sky has operations in

• United Kingdom,
• Ireland,
• Italy,
• Germany, Austria and Switzerland (via Sky Deutschland*)

Also, Sky's parent company is Comcast who own Xfinity TV and Peacock in the US, so to say "Sky Television is a small regional media platform", it just not true.

(* Sky Deutschland is being sold to RTL Group and due to complete in April 2026, pending approval).

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Presuming the sale to RTL goes ahead next month they'll just have the UK, Ireland and Italy left with whatever is left of the current 23 million customers.

Regardless of the parent company, that is very much a regional company compared to the worldwide coverage of Netflix (China, Iran, North Korea, Syria, and Russia being the only countries in the entire world not serviced) and with over 300 million subscribers (lord knows how many shared accounts).

(isn't Wiki wonderful 😁 )

[TimmyBGood]

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@Marlu-Nyu wrote:

so to say "Sky Television is a small regional media platform", it just not true.

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Compared to global streamers, in both scope and scale it really is.  Once Italy goes too, as seems fairly inevitable, the Sky television of old will serve a shrinking audience in one offshore European island and a smaller one next door (back where it began) : that's just the way history and geography works sometimes.

Having had it longer than anywhere else the UK has a significant emotional attachment to Sky, but the risk is that this causes us to overlook current realities of planet-wide platforms which exist everywhere and nowhere simultaneously.

[Me134]

@TimmyBGood Do you think Italy will follow suit? They do have Sky BB and phone there apparently unlike Germany, Austria and Switzerland.

[TimmyBGood]

@Me134 

Personally I suspect so: Comcast significantly overpaid for Sky Group and from the top of that skyscraper in Philadelphia it must look tempting to make savings by trimming outliers which makes the corporate map look messy ; )

[Marlu-Nyu]

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@Me134 wrote:

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@Marlu-Nyu wrote:

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@TimmyBGood wrote:

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@AG15 wrote:

[...]

---

[...] Sky Television is a small regional media platform. [...]

---

Side note: Sky has operations in

• United Kingdom,
• Ireland,
• Italy,
• Germany, Austria and Switzerland (via Sky Deutschland*)

Also, Sky's parent company is Comcast who own Xfinity TV and Peacock in the US, so to say "Sky Television is a small regional media platform", it just not true.

(* Sky Deutschland is being sold to RTL Group and due to complete in April 2026, pending approval).

---

Presuming the sale to RTL goes ahead next month they'll just have the UK, Ireland and Italy left with whatever is left of the current 23 million customers.

Regardless of the parent company, that is very much a regional company compared to the worldwide coverage of Netflix (China, Iran, North Korea, Syria, and Russia being the only countries in the entire world not serviced) and with over 300 million subscribers (lord knows how many shared accounts).

(isn't Wiki wonderful 😁 )

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Don't forget about Sky Showtime too, that's available in Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Finland, Hungary, Kosovo, Montenegro, North Macedonia, Norway, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain and Sweden.

So Comcast has Sky Group (United Kingdom, Ireland, Italy, Germany, Austria and Switzerland), Xfinity TV and Peacock in the USA, Sky Showtime* throughout Europe. 

It's still not a "small regional company". 

(* Sky Showtime is a joint venture between Sky and Paramount)

[TimmyBGood]

@Marlu-Nyu 

Showtime has little relationship to Sky Television other than the branding: it's not a regulated broadcaster in any of those territories.  In the new media landscape where truly global streamers can reach almost everywhere, Western Europe itself with a total population of a touch under 200 million is relatively 'small' ; )