Sky tv and apps

[Kay1685]

My paramount plus has just kicked me out and won't let us back on, Internet has constantly been lagging starting to wonder why we bother paying for this

[Anonymous]

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@Kay1685 wrote:
My paramount plus has just kicked me out and won't let us back on, Internet has constantly been lagging starting to wonder why we bother paying for this

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You've expressed two issues here: 

• Paramount+
• Internet

Paramount+:
First and foremost, have you tried restetting your Paramount+ password at
UK: https://www.paramountplus.com/gb/account/forgotpassword

Ireland: https://www.paramountplus.com/ie/account/forgotpassword

Secondly try refreshing your apps:
Sky Q: 

1. Press the HOME button
2. Scroll down to SETTINGS 
3. Press 0 0 1 and SELECT to open the Installer Menu
4. Scroll down to Apps
5. Pess SELECT to highlight Refresh Apps
6. Press SELECT again to refresh apps

Sky Glass/Stream:

1. Press HOME on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

Refreshing your apps will take time, so wait at least 30 minutes before trying Paramount+ again. 

Thirdly, if none of these work, try doing a soft reset by removing the plug at the wall socket for 5 minutes before plugging in back in. 

Internet:
Are you with Sky for Internet access? If not, you will need to contact your Internet provider.

Firstly, remove the plug from the wall socket, and wait 5 minutes before plugging back in. This is to clear the memory and close any internal messages that it may be unable to complete.

Secondly, check your connections, are the wires securely inserted where they should be?