Prime TV

[Debsolk15]

Every time I watch something on prime TV I don't get a full picture on my screen, I just get a small box in the left hand side of the telly, so it's impossible to watch, I pay my prime bill every month so it's not that I haven't paid my bill, please could someone help me, I have rebooted my telly on numerous occasions but nothing seems to rectify the problem. Thank you

[caesarome]

@Debsolk15 

Are you watching Prime via a Sky Q box, Skky Stream or Sky Glass TV ?

[Mr+Ripley]

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@Debsolk15 wrote:
Every time I watch something on prime TV I don't get a full picture on my screen, I just get a small box in the left hand side of the telly, so it's impossible to watch, I pay my prime bill every month so it's not that I haven't paid my bill, please could someone help me, I have rebooted my telly on numerous occasions but nothing seems to rectify the problem. Thank you

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  @Debsolk15  Not sure if this will help or not. You don't say if you're accessing Prime via Sky or via the Prime app on your TV ( if you have a Smart TV that is ).  If you are accessing Prime via Sky, may I suggest that if you do have a Smart TV, then try the Prime app, which should be available in the apps section. Maybe this will sort out the issue.